An Independent Review of Consumer Advice, Protection, Standards and Enforcement for Energy Efficiency and Renewable Energy

In July 2015, the Secretaries of State for the Department of Energy and Climate Change (DECC), now part of the Department for Business, Energy and Industrial Strategy (BEIS), and the Department for Communities and Local Government (DCLG) jointly commissioned an ‘Independent Review of Consumer Advice, Protection, Standards and Enforcement’ for home energy efficiency and renewable energy measures in the United Kingdom1 (the Review).

This Review covers:

Consumer advice and protection
What supports consumers’ decisions ahead of the installation, and what assistance is available when things go wrong?

Standards framework
What ensures that the right products are fitted to the right properties in the right way during the installation?

Monitoring and enforcement
What ensures that poor quality work is dealt with effectively, and do arrangements for audit, compliance-checking and sanctions provide sufficient assurance of this?

This Report sets out the results of the Review and proposals for development of a clear action plan for industry to lead on and deliver over the coming years.